CASE MANAGEMENT

CS 064P Retained Support Debt, Obligation and Case Closure

09/04/03 Revised 03/25/24 Training Completed 04/08/24 Last Reviewed 12/31/24

Closure Criteria

In order to close an Office of Recovery Services/Child Support Services (ORS/CSS) retained support case, the debt/obligation/case must meet the closure criteria listed below. For procedures and more information about retained support cases, refer to CS 590P Retained Support.

1. Retained Support Debt – End a retained support debt when all of the criteria listed below are met:

a. The debt meets one of the closure code definitions.

b. All refunds, transfers or adjustments have been completed and the debt balance is zero. For procedures and more information on refunds, transfers, and adjustments, refer to the appropriate sections in policy.

c. Any sanctions related to the debt have been released. For procedures and more information on sanctions, refer to CS 069P Retained Support Sanctions.

2. Retained Support Obligation – Close a retained support obligation when all of the criteria listed below are met:

a. The obligation meets one of the closure code definitions.

b. All of the debts associated with the obligation have been ended.

c. Satisfy any judgments that have been docketed, as appropriate. For procedures and more information on satisfaction of judgments, refer to CS 803P-2 Electronic Reporting of Liens to Court, Enforcement, Intergovernmental, Satisfaction of Judgment-Lien.

3. Retained Support Case – Close a retained support case when all of the criteria listed below are met:

a. The case meets one of the closure code definitions.

b. All debts on the case have been ended.

c. All obligations on the case have been closed.

d. There are no funds remaining at the participant level or case level for this case.

e. All ORSIS alerts have been worked and/or deleted.

f. Any payment instructions have been deleted or the end date changed to the current date.

g. Satisfy any judgments that have been docketed, as appropriate. For procedures and more information on satisfaction of judgments, refer to CS 803P-2.

Manager Responsibilities

After a case has been pended for closure on ORSIS, the team manager receives an alert. The alert notifies the manager to close the case, when appropriate.

Only the team manager and/or his/her designated senior agent is authorized to close cases. Only a manager may “PEND” and “CLSD” the same case. A senior agent may NOT close a case if s/he initiated the closure (i.e., pend the case for closure).