CS 077P Requests to Forward Letters/Packages to Case Participants
01/23/04
Revised 09/28/12 Training Completed
Requests to Forward Letters or Packages
The Office of Recovery Services/Child Support Services (ORS/CSS)
occasionally receives requests to forward letters or packages from one
participant on a case to another (for example, the noncustodial parent (NCP)
does not know the address of a child and wants CSS to forward a Christmas
present to the child). CSS does not
forward letters or packages because address information is classified as
private under the Government Records and Access Management Act (GRAMA). Refer
to CS 021P Government Records Access and Management Act (GRAMA) and CS 022P
Disclosure of Private Address Information for additional information.
If you receive a request to forward a letter or package to a
participant on a case, return the letter or package with the “Response to
Request to Forward Letter or Package.” The letter informs the participant that
CSS is unable to forward the letter or package and explains the required
conditions for CSS to be able to release address information.
NOTE: If an insurance plan
administrator sends information to you, you may continue to forward this
information to the participant, even if the participant’s information is
safeguarded. Refer to CS 075P Safeguarding Case Information and CS 493P
Employer/Plan Administrator Responsibility – NMSN for more information.