INCOMING INTERGOVERNMENTAL CASES
CS 201P Central Registry
Responsibilities
09/86 Revised 09/01/25 Training Completed 09/15/25 Last Reviewed 09/30/25
42 U.S. Code 654(32)(C);
45 CFR 301.1, 302.36 and 303.7; Utah Code 81-8-310
and 312
Statutory Authority
Federal
Regulations found at 45 CFR 302.36(b) require states to:
. . . establish a central
registry for intergovernmental IVD cases in accordance with the requirements
set forth in §303.7(b) of this chapter. . .
Federal Regulations found at 45 CFR 303.7(b)(1) require states to:
. . . establish a central registry responsible for receiving,
transmitting, and responding to inquires on all incoming intergovernmental IV-D
cases.
Utah Code 81-8-310
states:
(1)
The Office of Recovery Services is the state information agency under this
chapter.
(2) The state information agency shall:
(a) compile and maintain a current list, including addresses, of the
tribunals in this state which have jurisdiction under this chapter and any
support enforcement agencies in this state and transmit a copy to the state
information agency of every other state;
(b) maintain a register of names and addresses of tribunals and support
enforcement agencies received from other states;
(c) forward to the appropriate tribunal in the county in this state in
which the obligee who is an individual or the obligor
resides, or in which the obligor's property is believed to be located, all
documents concerning a proceeding under this chapter received from another
state or a foreign country; and
(d) obtain information concerning the
location of the obligor and the obligor's property within this state not exempt
from execution, by such means as postal verification and federal or state
locator services, examination of telephone directories, requests for the
obligor's address from employers, and examination of governmental records,
including, to the extent not prohibited by law, those relating to real
property, vital statistics, law enforcement, taxation, motor vehicles, driver
licenses, and Social Security.
The Office
of Recovery Services/Child Support Services (ORS/
1.
The ORS
Director;
2.
The CSS
Director;
3.
CSS
Intergovernmental Coordinator/Policy Specialist;
4.
CSS Central
Registry Unit (CRU);
5.
6.
The ORS/CSS
state-wide computer system (ORSIS).
1.
Appropriate documentation Physical copy of support
order, statement of arrears, and/or parentage affidavit/declaration.
2.
Central Authority:
1.
As defined in 45 CFR 301.1:
.
. . the agency designated by a government to facilitate support enforcement
with a foreign reciprocating country (FRC). . . .
2.
As defined in Utah Code 81-8-701:
(2) . . . the entity designated
by the United States or a foreign country described in Subsection 81-8-102(8)(d)
to perform the functions specified in the convention.
Central
Registry Unit Responsibilities
1.
Open Cases CRU receives all two-state
referrals either electronically over the Child Support Enforcement Network (CSENet) or hard copy interstate forms. All two-state
referrals need to be sent to CRU to be processed. Should a two-state referral
inadvertently be sent to the wrong location, immediately forward it to the CRU
to be processed.
45
Within 10 working days of receipt of receiving the
intergovernmental IV-D case, the central
registry must:
(i) Ensure that the documentation
submitted with the case has been reviewed to determine completeness;
(ii) Forward the case for necessary action either to the central
State Parent Locator Service for location services or to the appropriate agency
for processing;
(iii) Acknowledge receipt of the case and request any missing
documentation; and
(iv) Inform the initiating agency where the case was sent for
action. (Emphasis added.)
NOTE: CRU will add the appropriate State/Country Disbursement Unit
payment FIPS code for that state to the appropriate screen in ORSIS.
a.
Hard copy referrals CRU is responsible for opening
the case pursuant to 45
If the documentation received with a case is incomplete and
cannot be remedied by the central registry with the assistance fo the initiating agency, the central registry must forward the case for any action that
can be taken pending necessary action by the initiating agency. (Emphasis
added.)
CRU will determine the case type and take the next appropriate
action, as follows:
i.
Establish an Order CRU will open the case on
ORSIS. If the transmittal and required documentation and/or paperwork is not
received, the case is still forwarded to the appropriate team for the next
pending action pursuant to 45 CFR 303.7(b)(3).
NOTE: The team is responsible to monitor
the case for the required documentation and/or paperwork, as well as any
necessary follow-up, as needed.
ii.
Parentage Establishment CRU will hold the case in
intake function for 10 working days (from the date of the initial referral),
pending receipt of the physical parentage affidavits/declarations. If the parentage
affidavits/declarations are not received within 10 working days, CRU will
generate and send the Incoming Interstate: Case Closure form to the initiating
agency. The form notifies the initiating agency to send the parentage
affidavits/declarations within 60 days or the case
will be closed. If the initiating agency does not respond, CRU will close the
case.
iii.
Collections CRU will hold the case in
intake for 10 working days (from the date of the initial referral), pending
receipt of a physical copy of the support order and/or a statement of arrears. If
the appropriate documentation is not received within 10 working days, CRU will
generate and send the Incoming Interstate: Case Closure form to the initiating
agency. This form notifies the initiating agency to send a physical copy of the
order and/or a statement of arrears within 60 calendar days
or the case will be closed. If the other state does not respond, CRU will close
the case.
If the paper documentation is
received, CRU will load the current support and arrears debt(s) on ORSIS based
on the amount listed in the physical copy of the order and/or the statement of
arrearages. If the referral is for arrears only with no current support due,
CRU will load the arrears only debt but not use retro-calculation.
iv.
Enforcement CRU will hold the case for up to 10 working days pending receipt
of a physical copy of the support order and/or a statement of arrears. If the
appropriate documentation is not received within 10 working days of the initial
referral, CRU will generate and send the Incoming Interstate: Case Closure form
to the initiating agency. This form notifies the initiating agency to send a
physical copy of the order and/or a statement of arrears within 60 days or the case will be closed. If the other state does not
respond, CRU will close the case.
v.
Modification-Only Request
A.
Requests
full services CRU will:
I.
Open a full
services case on ORSIS; and,
II.
Add a case
narrative indicating that the initiating agency is requesting a modification.
B.
Declines
full services No case will be
opened on ORSIS. CRU will send the Full Services Letter to the initiating
agency with the appropriate District Court information for filing per the
Uniform Interstate Family Support Act (UIFSA).
EXCEPTION: If the initiating
agency contests, CRU will open a modification-only case on ORSIS.
NOTE: If the initiating state
provides the custodial parents (CP) address on the intergovernmental referral,
CRU will add the address to the appropriate screen. However, if the other state
includes a non-disclosure order with the referral for either parent, CRU will
add a Y (Yes, Safeguard) to the appropriate field.
b.
CSENet Referrals All CSENet referrals are electronically
sent to
If the documentation received
with a case is incomplete and cannot be remedied by the central registry
without the assistance of the initiating agency, the central registry must
forward the case for any action that can be taken pending necessary action by
the initiating agency.
NOTE: The CRU senior agent will complete the paternity review for
each child on all incoming intergovernmental cases. If the other state does not
provide sufficient information to complete this review, CRU will send the
Interstate: Progress Report form or a CSENet
transaction to the initiating state requesting the additional
information. Incoming intergovernmental cases will not be held on the CRU team
beyond the timeframes discussed above. Instead, CRU will maintain a manual
call-up for all incoming intergovernmental cases that require additional
information to complete the paternity review and will complete the review when
the information is received.
2.
Open International Cases On incoming international
cases, CRU will code ORSIS to prevent it from charging payment processing fees
and the annual $35.00 user collection fee as per federal law. In regard to providing child/spousal services on
international cases, section 454(32)(C) of the Social Security Act [42 U.S.
Code 654(32)(C)] states that:
. . . no costs will be assessed for such services against, the
foreign reciprocating country, foreign treaty country, or foreign individual
(but costs may at State option be assessed against the obligor) . . . .
45
. . . a IV-D
agency may not recover costs from an
3.
Request for Redirect CRU is responsible for all
requests for a redirect. If CRU receives a request for a redirect, the
responsible individual will review ORSIS to determine if there is an existing
case or cases (multiple cases for the same child(ren)) on ORSIS and take the
appropriate action as follows.
a.
No existing case on ORSIS If there is not a case on
ORSIS, CRU will:
i.
Open the
case on ORSIS;
ii.
Add a
current support (CRS) debt; and,
b.
Existing case on ORSIS If there is an existing case
on ORSIS, CRU will:
i.
Contact the
responsible agent/senior agent for the team and ask that the CRS debt be ended
for that case;
ii.
open a new
incoming intergovernmental case;
iii.
Add a
current support debt (after the current support debt has been ended on the
existing case).
4.
Locate-Only CRU is responsible for
locate-only requests.
a.
Incoming The State Parent Locator
Service (
i.
The Federal
Parent Locate Services (FPLS); and,
ii.
Any
applicable state locate resources to find the
non-custodial parent (NCP) and the NCPs non-exempt property in Utah. For
example:
A.
Criminal
records;
B.
Driver
license;
C.
Workforce
Services;
D.
Unemployment;
and,
E.
Wage
reporting.
b.
Outgoing The SPLS is responsible for
all hard copy (Non-CSENet)
quick-locate referrals to another state. CSS
teams must submit these quick-locate referrals to SPLS on the Child Support
Locate Request form. All CSENet quick locate
referrals are sent by the CSS teams.
5.
Federal Tax Administrative Review
requests Federal
tax reviews must be conducted in the state that issued the support order. If a
request for Federal Tax Administrative Review is made through CSENet or on a Child Support Enforcement Transmittal #1
Initial Request form and there is no
case open on ORSIS, CRU will forward the request to the Appropriate
6.
Maintain Tribunal Address
Listings CRU
creates and maintains a current address listing of all UIFSA tribunals in the
state of Utah (including CSS).
7.
Maintain Other State Tribunal
Address Listings CRU maintains
a current address listing on ORSIS for all of the tribunals in initiating
agencies/countries.
8.
Case Status request If the CRU receives a request for
case status, the CRU manager must complete the following steps within 5 working
days:
a.
Locate the
case;
b.
Ensure it is
receiving adequate attention and all unresolved issues are being addressed;
and,
c.
Respond to
the initiating agency. Even if it is just to inform the other state that the
request has been forwarded to the assigned team (if the team has not already
responded to the initiating agency).
Pursuant to 45
The central registry must respond to inquires from initiating
agencies within 5 working days of receipt of the request for a case status
review.
9.
Request for order and payment
history If a
request is received from a state IV-D agency for a copy of an order and/or
payment history for a determination of a controlling order (
Within 30 working days of receiving a request, provide any order
and payment record information requested by a State IV-D agency for a
controlling order determination and reconciliation of arrearages, or notify the
state IV-D agency when the information will be provided.
10.
Limited services requests - CRU is responsible for
handling all incoming lien-levy only requests sent to the
office from an initiating agency. CRU will open a collection case, load the
obligation, generate and send the lien-levy, monitor
for payment, and then close the case. Other examples of limited services
requests include, but are not limited to, certified copies of orders, financial
data on the obligor, assistance with genetic testing, unemployment intercepts,
etc.
Non-IV-D
Requests
CSS may only
work incoming intergovernmental cases, which are
designated as IV-D (versus Non-IV-D) cases. Title IV-D of the Social Security
act defines Non-IV-D CPs as those who do not fall into any of the following
categories of IV-D CPs:
1.
Current IV-A
or Medicaid recipients whose support rights have been assigned to the state;
2.
Former IV-A
or Medicaid recipients receiving continuing services from a IV-D child support
agency; or,
3.
Those who have
never received IV-A or Medicaid assistance, but have signed an application for
IV-D child support services.
If CSS
receives an intergovernmental referral for Non-IV-D services and full IV-D
support services are not specifically requested, CRU is responsible to ask the
individual if s/he wants full IV-D services. If the individual wants full services, CRU will send an application packet to the
individual. Once the signed application and all accompanying documents have
returned and been imaged, CRU will open the case on ORSIS.
If full IV-D
services are declined, CRU will return the referral to the individual
requesting Non-IV-D services and instruct the individual to file the request
for Non-IV-D services with the appropriate district court.
Foreign Treaty Country Cases Responsibilities
CRU must review all incoming applications and supporting
documentation from foreign treaty countries (FTCs) (referred to as States
under the Convention) for Convention Cases processed under Article 7 of UIFSA
and determine whether the application is complete and enforceable (fully or
partially), or whether ORS will be unable to process the application (refused).
Within 10 business days of
receipt of an application from a requesting State (FTC), CRU must acknowledge
receipt of the application by completing and sending the Acknowledgement Form
under Article 12(3) to the requesting State. CRU must notify the requesting
State of the initial actions that have been taken and indicate whether the
application is complete or if any additional documents are required to fully
process the application. If the decision is made to refuse the application, CRU
must acknowledge this on the Acknowledgement Form under Article 12(3) form and
provide the reason(s) for the refusal.
NOTE:
Under the Convention, the timeframe for returning the Acknowledgement form is
six weeks from receipt of the application. Because of this, on outgoing cases,
the requested State has the entire six weeks to provide the form to ORS.
After
CRU has reviewed the incoming application and a case has been opened:
1.
If the request is for enforcement of an order, CRU must load the
debts. Convert the foreign support amount to the equivalent amount in U.S.
Dollars (USD) in accordance with Utah Code 81-8-305(6) and load the debts
according to the documents received.
a.
If the application is for enforcement of an order that was issued
or has been registered in Utah, after the debts have been loaded according to
the application received, manually transfer the case to the appropriate team;
or,
b.
If the application is for
recognition or recognition and enforcement of a foreign order that has not been
registered in Utah, take the necessary steps to prevent automatic enforcement
and automatic generation of notices.
Foreign orders (that have not been
registered in Utah) received under the Convention must be registered in Utah
prior to taking any enforcement actions or sending out any documents (other
than the Annual Notice of Past-due Child Support form).
2.
Once the case has been opened
and the debts have been loaded (when applicable), CRU must manually assign all
new Convention cases to the appropriate International Convention (INTC) team.