PAYMENT
PROCESSING
CS 565P Manual Payment
Transfers
01/24/85 Revised 12/09/25
Training Completed 12/23/25 Last Reviewed 01/06/26
Introduction
Child support payments received by the Office of Recovery Services
(ORS) State Disbursement Unit (SDU) are posted to the noncustodial parent’s
(NCP’s) Participant ID (PID) number and to the NCP’s case number. ORSIS
automatically distributes the payment to the NCP’s debts using distribution
rules unless intent of where a payment should be applied is specified by the
payor (see R527-330 Posting Priority of Payments Received below and CS 555P
Distribution Overrides).
“(1) ORS shall determine
the debt to be credited in instances where the obligor has more than one child
support case, and the obligor has not expressly designated that the payment go
to a specific debt.
(2)
For child support services cases, if the obligor designates the debt
where the payment should be posted, ORS shall honor the obligor's expressed
intent and credit the payment to the designated debt.
(3)
Absent a specific designation, ORS shall apply payments in the following
order:
(a)
pro-rated among the obligor's current support obligations; and then
(b)
divided equally among child support cases with arrears.
(4) A
payment credited to a child support case with arrears shall be applied to the
oldest debt, and arrears owed to the family shall be paid before arrears owed
to the state pursuant to the priority designations specified in 42 U.S.C. 657.
(5)
The provisions in this section do not apply to payments received from
the following as they have their own disbursement protocols:
(a)
Federal Tax Refund Intercept Program; and
(b)
discounted settlements.”
ORSIS automatically distributes all payments to the case/debt but
at times it may be necessary to manually transfer a payment to another case,
e.g., money posted to the wrong case.
CIC Agents and
CSS Senior Agents, Managers, or Quality Assurance Specialists (QA) may request
a manual payment transfer, but only a team Manager may approve the transfer, or
if appropriate, another Senior Agent. Managers should not request payment
transfers and then ask a Senior Agent to approve the transfer. When a Manager
becomes aware of the need to request a payment transfer, s/he should ask the
CIC Agent or CSS Senior Agent to initiate the payment transfer and then approve
the transfer himself/herself. Accounting must also approve the transfer request
if the payment is being transferred to a different NCP’s case, or if the
payment has already disbursed to the CP or other payee.
If an NCP has more than one case and is paying the support by
cash, money order, electronic check, credit card, debit card or personal check,
s/he may express the specific case for which a payment is intended for by
writing the case number, CP’s name, or child’s name on the payment. When the
intent of payment has been expressed, the payment is posted to that case with
an override. See CS 555P Distribution Overrides for more information. A payment posted by intent may not be
transferred to another case unless you receive permission from the NCP.
The ORS Management Auditors
routinely audit transfer requests. In order to pass the audit, you must use the
appropriate transfer code and write a case narrative to document the transfer
reason. The requesting CIC Agent or CSS Senior Agent is responsible for
ensuring that the transfer is appropriate, documented, and completed correctly.