Office of Recovery Services/Child Support Services
Volume 2 Public Online Policy Manual
TABLE OF
CONTENTS
To access a
policy section below, place your cursor on the
section
number and click to follow the link.
GENERAL PROGRAM ADMINISTRATION
|
Reporting
Suspected Child Abuse and Neglect |
|
|
Communication
with Customers |
|
|
Public
Assistance Fraud |
|
|
Protocol for
Working with the Attorney General’s Office (AGO) |
RECORDS ACCESS AND MANAGEMENT
|
Government
Records Access and Management Act (GRAMA) |
|
|
Disclosure
of Private Address Information |
|
|
Restricted
Information |
|
|
Availability
of Case Information for Hearings |
|
|
Disclosure
of Wage Information |
|
|
Disclosure
of Information - Outgoing Intergovernmental Referrals |
|
|
Summons,
Subpoenas or Orders Served Upon the Office of Recovery Services (ORS) |
CASE MANAGEMENT
|
Functional Activity Determination (FAD),
Case Assignment and Case Transfer |
|
|
Spousal Support (Alimony) |
|
|
Applicant/Recipient Cooperation –
General Information, Forms, Specified Relative |
|
|
IV-A Applicant/Recipient Cooperation Requirements and Department of
Workforce Services (DWS) Non-Participation Assessment |
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|
Applicant/Recipient IV-A Administrative Review, Adjudicative
Proceeding |
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Non-IV-A Medicaid-only Applicant/Recipient Cooperation Requirements |
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Non-IV-A Applicant Cooperation Requirements |
|
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Case Closure Overview |
|
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Suspending Cases |
|
|
Retained Support Debt, Obligations and
Case Closure |
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Child Care Collection Services,
Non-IV-A Cases |
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Termination
of Parental Rights and Adoption |
|
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Continuing
Services |
|
|
Retained Support Sanctions |
|
|
Private Agents in Non-IV-A Cases/Protocol
for Dealing with Private Attorneys |
|
|
Credit Bureau Access |
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In-Kind Support and Proof of Direct
Payments |
|
|
Federal and State Case Registry |
|
|
Individual Taxpayer Identification
Numbers (ITINs) |
|
|
Safeguarding Case Information |
|
|
Release of Case Information Based on
Parent-time Order |
|
|
Requests to Forward Letters/Packages
to Case Participants |
|
|
Interest |
|
|
De Novo Review |
ADMINISTRATIVE REVIEW AND Request for aGENCY ACTION (raA)
|
Request
for Agency Action (RAA) Overview |
CASE INITIATION
|
Applications/Referrals
Overview |
|
|
Opening a
Child Support Services (CSS) Case |
|
|
Good Cause |
|
|
Opening a
New Children in Care (CIC) Case |
|
|
Opening a Support Follows the Child
Case |
|
|
Opening a IV-A Support Follows
the Child Case |
|
|
Opening a Non-IV-A Support Follows the
Child Case |
|
|
Support Follows the Child Contesting
Options |
|
|
Reinstating
Closed Child Support Services (CSS) Cases |
|
|
Child
Support Services/Children in Care (CSS/CIC) Case Coordination, Overview |
|
|
Child
Support Services/Children in Care (CSS/CIC) Intergovernmental Cases |
LOCATE
|
Locating a Noncustodial Parent |
|
|
Use of Subpoena Duces Tecum |
|
|
State Parent Locate Services (SPLS) |
|
|
Federal Parent Locator Services (FPLS) |
|
|
Federal Parent Locator Services (FPLS)
Locate Only Services |
|
|
Locate Only: Parental Kidnapping,
Child Custody or Visitation (Parent-time) Determination |
|
|
New Hire Reporting |
Uniform interstate family support act (UIFSA)
|
General Information and Definitions |
|
|
ORS Duties and Federal Timeframes |
|
|
Nondisclosure Order |
|
|
Order and Paternity Establishment |
|
|
Determination of Controlling Order
(DCO) Overview |
|
|
Determination of the Controlling Order
(DCO) – Initial Review |
|
|
Determination of the Controlling Order
(DCO) Procedures – Utah Conducts Review |
|
|
Determination of the Controlling Order
(DCO) Procedures – Another State Conducts the DCO - Utah Responds to Notice
of Preliminary Determination |
|
|
Determination of the Controlling Order
(DCO) Procedures – Reconciliation of Arrears (ROA) |
|
|
Choice of Law |
|
|
Direct Income Withholding |
|
|
Direct Income Withholding, Employer
Responsibilities |
|
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Direct Income Withholding, NCP
Contests |
|
|
Enforcement - Registration of a
Support Order |
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Enforcement - International Cases |
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Continuing, Exclusive Jurisdiction |
|
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Review and Adjustment |
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|
Intergovernmental Review and
Adjustment – Modification-Only Request |
|
|
Rules of Evidence |
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Communication between Tribunals and
Assistance With Discovery |
INTERGOVERNMENTAL
|
National Intergovernmental Case
Reconciliation (ICR) |
|
|
Full Faith and Credit for Support
Orders |
INCOMING
iNTERGOVERNMENTAL
|
Central Registry Responsibilities |
|
|
Case Processing Procedures |
|
|
Non-IV-A Incoming Intergovernmental |
NATIVE
AMERICAN CASES
|
Native American Cases |
|
|
Navajo Nation |
|
|
Other Utah Tribes |
|
|
Tribal IV-D Agencies |
OUTGOING
INTERGovernmental CASES
|
Long-Arm |
|
|
In-State Remedies on Out-of-State
Cases |
|
|
Intergovernmental Referral Methods |
|
|
Complaint Procedures |
Child
Support ENforcement network (CSENet)
|
CSENet Processes - General |
INTERNATIONAL
INTERGOVERNMENTAL CASES
|
International Enforcement Resources |
|
|
International Case Processing Overview |
|
|
International Case Processing under
Uniform Interstate Family Support Act (UIFSA) Article 7 - Overview |
|
|
International Case Processing –
Foreign Reciprocating Countries |
ESTABLISHMENT
OF PATERNITY
|
Federal Regulations and State Laws |
|
|
Contact with the Mother |
|
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Contact with the Alleged Father |
|
|
Paternity: Adjudicated, Presumptive
and Declarant Fathers |
|
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Alleged Father in Home |
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Alleged Father
Applicant |
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Multiple Consorts |
|
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Mother or Alleged Father is an
Unemancipated Minor |
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Mother or Alleged Father is Deceased |
|
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Assisted Reproduction and Gestational
Agreements |
|
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Voluntary Declaration of Paternity by
Parents |
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Issuing Temporary Child Support Orders
in Paternity Cases |
|
|
Intergovernmental |
|
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Paternity Disestablishment, Overview |
|
|
Paternity Disestablishment, Rescission
of the “Affidavit of Voluntary Declaration of Paternity by Parents” |
|
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Paternity Disestablishment, Judicial
Order Required |
|
|
Paternity Disestablishment, Amending
Administrative Orders Based on Genetic Test Results |
|
|
Paternity Disestablishment, Genetic
Testing After the Order |
ESTABLISH
ORDER
|
Federal Regulations and State Laws |
|
|
Administrative Process |
|
|
Referral to the Attorney
general’s Office (AGO) for Order Establishment |
|
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Prior Order: Establishing/Modifying a
New Order |
|
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Specified Relative Cases: Overview |
|
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Specified Relative Cases, Case
Initiation |
|
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Specified Relative Cases, No existing
Order or One-Parent Order, Paternity and Order Establishment |
|
|
Specified Relative Cases, Enforcement
Existing Orders and Support Follows the Child |
|
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Specified Relative Cases, Medical
Support |
|
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Specified Relative Cases, Review and
Adjustment |
|
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Specified Relative Cases, Continuing
Services |
|
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Adding an Additional Child to an
Existing Order |
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Administrative Hearing Request and
Preliminary Conference |
|
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Case Preparation for Administrative
Hearing |
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Administrative Hearings |
|
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Registration of Administrative Orders
with the State Case Registry |
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Reconsideration |
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Set Aside Default Orders |
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Amending Administrative Orders |
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Alternative to Setting Aside
Administrative Orders |
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Judicial Review of Administrative
Hearings |
|
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Retained Support Procedures |
CHILD
SUPPORT GUIDELINES
|
Definitions |
|
|
Income |
|
|
Determining Income for Guideline
Worksheets |
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Either Parent Low Income |
|
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Health Insurance, Medical Expenses and
Insurance Credit |
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Accountability of Support Provided |
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Extended Parent-time |
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|
Children and Income in Excess of
Tables |
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Emancipation |
|
|
Child Support Worksheets |
REVIEW/ADJUSTMENT
OF A SUPPORT AWARD
|
General Information and Federal
Timeframes |
|
|
Initiating a Review and Pre-request
Procedures |
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Procedures for 3 Year Review |
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Procedures for Less Than 3 Year Review |
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Procedures to Adjust Judicial Order –
Attorney General’s Office (AGO) Referral |
|
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Procedures to Adjust a Child Support
Services (CSS) Administrative Order |
|
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Procedures to Adjust a Children In
Care (CIC) Administrative Order |
|
|
Child Support Awards – Out-of-
State-Orders or Out-of-State Parties; Specified Relative Cases |
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|
Child Support Awards – Downward
Modification Results in Overpayment of Current Support Due |
|
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Procedures for Review and Adjustment –
Noncustodial Parent is Incarcerated |
|
|
Review and Adjustment (Modification)
of a Support Order to Include MEDICAL Support Only |
MEDICAL
SUPPORT
|
General Description of IV-D Medical
Support Services |
|
|
Securing a Medical Insurance Provision
in the Support Order |
|
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Gathering and Disseminate Medical
Insurance Information |
|
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Enforcement of Medical Insurance |
|
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Manual National Medical Support Notice
(NMSN) – Procedures |
|
|
Employer/Plan Administrator
Responsibility – National Medical Support Notice (NMSN) |
|
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Contesting a National Medical Support Notice
(NMSN) |
|
|
Collecting Court Ordered Medical
Support |
|
|
Insurance from a Military Parent |
PAYMENT
PROCESSING
|
Assignment of Support Rights |
|
|
Voluntary Payment – No Support Order |
|
|
Child Receiving Supplemental Security
Income (SSI) |
|
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Distribution of Collections |
|
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Distribution of All Payments other
Than Discounted Settlements and Federal Tax Intercept Payments |
|
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Distribution of Discounted Settlements |
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|
Distribution of State Tax Intercept
Payments |
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Distribution of Federal Tax Intercept
Payments |
|
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Distribution Overrides |
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Bad Checks |
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Manual Payment Transfers |
|
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Coordination of Overpayment
Obligations |
|
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Lost/Forged Warrants |
|
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Costs and Fees |
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Retained Support |
|
|
Unreimbursed Assistance (URA) |
|
|
$50.00 Refund to Temporary Assistance
for Needy Families (TANF) Households |
|
|
Notice of Collections and Payments to
IV-D Custodial Parents |
STATE TAX INTERCEPT
|
Criteria |
|
|
Procedures |
|
|
Unobligated Spouse |
FEDERAL TAX INTERCEPT
|
Criteria |
|
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Economic Impact Payments (CARES
Stimulus Payments) |
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Notice of Offset |
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Intergovernmental Cases |
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Federal Tax Review |
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Certification Updates |
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Unobligated Spouse |
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Earned Income Credit |
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Refunds to the Noncustodial Parent |
PAYMENT
METHODS on past-due support
|
Payment in Full at 100% or Discounted
Settlement |
||
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Discharge/Forgiveness of Arrears |
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Reassessment of Arrears Payment |
||
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Payment Methods, Contesting Payment
Schedule |
||
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Special Circumstances, Noncustodial
Parent Receiving Cash Assistance |
||
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Special Circumstances: Prisoners |
||
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Special Circumstances: Prisoner
Forgiveness Program |
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Special Circumstances: Individuals Participating
in Mental Health or Substance Abuse Treatment Programs |
||
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Special Circumstances: Uncollectible
Arrears Only Cases |
||
|
Limitations on Collections of Arrears |
|
|
INCOME WITHHOLDING
|
General Information |
|
|
Definitions |
|
|
Forms and Packets |
|
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Spousal Support and Medical Support |
|
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Employer/Agency Customer Service Unit |
|
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Administrative Withholding Error |
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Immediate Income Withholding |
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Delinquency Based Income Withholding |
|
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Good Cause Finding or Written
Agreement |
|
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Income Withholding and Non-IV-D cases |
|
|
Noncustodial Parent Requests Voluntary
Withholding |
|
|
Automated Notice to Withhold, General |
|
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Notice to Withhold, Workers’
Compensation (WC) |
|
|
Notice to Withhold, Social Security Benefits |
|
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Notice to Withhold, Veteran’s Benefits |
|
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Notice to Withhold, Procedures for
Unemployment Compensation |
|
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Review Process |
|
|
Termination of Income Withholding |
|
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Reinstatement of Income Withholding |
|
|
Payer Fails to Withhold or Remit |
|
|
Automatic Payment Withdrawal |
ENFORCEMENT OF SUPPORT OBLIGATION
|
Federal Regulations |
|
|
General Enforcement |
|
|
Annual Notice of Past-due Child
Support, General |
|
|
Annual Notice of Past-due Child
Support, Contesting Options and Reviews |
|
|
Annual Notice of Past-due Child
Support: Civil or Criminal Referrals to the Attorney General’s Office (AGO);
Intergovernmental Cases |
|
|
Electronic Reporting of Liens to
Court, Definitions, Criteria and General Information |
|
|
Financial Institution Data Matching |
|
|
Notice of Lien-Levy, Financial Institutions |
|
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Notice of Lien-Levy, Financial
Institutions - Procedures: Issuing a Lien-Levy |
|
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Notice of Lien-Levy, Financial
Institutions – Procedures: Review and Follow-up |
|
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Notice of Lien-Levy, Financial
Institutions – Procedures: Intergovernmental Cases |
|
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Notice of Lien-Levy, Other than Financial Institutions |
|
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Enforcement on an Order Issued in
Another State |
|
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Credit Bureau Reporting |
|
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Enforcement of a Mediation Agreement |
|
|
Duration of Child Support Judgments |
|
|
Support Follows the
Child: Post Order, Legal Custody Determined |
|
|
Support Follows the
Child: Post Order, Legal Custody Has Not Been Determined |
|
|
Execution on Personal Property:
General |
|
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Supplemental Proceedings |
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Criminal Nonsupport |
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Criminal Nonsupport: State Prosecution Procedures |
|
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Criminal
Nonsupport: Phases of Criminal
Nonsupport Cases and Procedures |
|
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Criminal
Nonsupport: Federal Prosecution
Procedures |
|
|
Driver License Suspension - Overview |
|
|
Driver License Suspension - Criteria |
|
|
CS 847 |
Division of Wildlife Resources (DWR)
Restrictions |
|
Passport Denial/Renewal/Revocation |
|
|
Child Receiving Benefits Based on the Noncustodial Parent’s Social
Security or Veterans Benefits |
|
|
Posting Bond or Security |
|
|
Medicaid-eligible Noncustodial Parent in Nursing Home |
|
|
Retained Support - Enforcing Repayment
Agreements |
|
|
Bankruptcy
–
Overview, Definitions, Forms, Screen, and Alerts/Events |
Children In Care (CIC) Case management
|
Children in Care (CIC) Adoption Assistance |
|
|
Children in Care (CIC) Guidelines for Charging Support |
|
|
Children in Care (CIC) Guardianship Placement |
|
|
Children in Care (CIC) Good Cause Waiver |
Children In Care (CIC) case initiation
|
Enforcing an Existing Order on a Children in Care (CIC) Case |
Children In Care (CIC) paternity
|
Children in Care (CIC) Paternity: Adjudicated, Presumed, and Declarant Fathers |
|
|
Children in Care (CIC) Administrative Notice of Agency Action (NAA) –
Paternity and Child Support |
|
|
Children in Care (CIC) Paternity Rescinded |
Children In Care (CIC) establish order
|
Children in Care (CIC) Administrative Process |
|
|
Children in Care (CIC) Referral to the Attorney General’s Office for Order
Establishment |
|
|
Children in Care (CIC) Administrative Stipulation |
|
|
Children in Care (CIC) Default Order |
|
|
Children in Care (CIC) Determining Arrears for a First-time Child
Support Order |
|
|
Children in Care (CIC) Case Preparation for Administrative Hearing |
|
|
Children in Care (CIC) Administrative Hearing Order |
|
|
Children in Care (CIC) Reconsideration |
|
|
Children in Care (CIC) Judicial Review of Administrative Order for CIC
Cases |
Children In Care (CIC) payment processing
|
Children in Care (CIC) Support
Exceeds the Grant for Foster Care Cases |
APPENDIcES
|
Acronyms and Glossary of the Office of
Recovery Services/Child Support Services (ORS/CSS) Terms |
|
|
Federal Parent Locator Service (FPLS) |
|
|
Child Support Guideline Worksheet and
Instructions |
|
|
Child Support Tables |
|
|
Reasonable Necessities and Child Care
Allowance Chart |
|
|
Federal Performance Standards for IV-D
Child Support |